At ShuiNan Machinery, co.Ltd, we aim to provide a seamless and satisfactory experience for all our customers. Below you will find detailed information about our shipping procedures and return policy.
Shipping Policy
1. Order Processing
Once your order is placed on www.shuinanmachinery.com, it will be processed within 1-2 business days. Orders received on weekdays or during weekends/holidays will be processed on the next business day.
2. Shipping Methods and Costs
We offer various shipping methods depending on the destination and urgency of your order. Shipping costs are calculated based on the total weight of the items ordered, delivery location, and selected shipping method. You can view an estimate of these costs at checkout.
- Standard Shipping: Available for most destinations. Delivery times vary based on location.
- Express Shipping: For faster delivery options, subject to availability and additional fees.
- Freight Shipping: Required for larger machinery and equipment. Rates will be quoted upon request.
3. Delivery Times
Delivery times depend on the shipping method chosen and the destination. Domestic orders typically take 7-14 business days, while international shipments may require 20-45 business days or more. Please note that customs clearance and other factors beyond our control can cause delays.
4. Tracking Information
Upon dispatch, you will receive an email with tracking information to monitor your shipment’s progress. If you do not receive this information within 2 business days of placing your order, please contact us for assistance.
Return Policy
1. Eligibility for Returns
Returns are accepted under the following conditions:
- Items must be unused and in their original packaging.
- A Return Merchandise Authorization (RMA) number must be obtained from ShuiNan Machinery before returning any item.
- Returns must be initiated within 7 days of receiving the product.
2. Defective or Incorrect Items
If you receive a defective or incorrect item, please notify us immediately by sending an email to support@shuinanmachinery.com. We will arrange for a replacement or refund as appropriate.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., sending the wrong item or defective merchandise). In such cases, we will cover the return shipping costs.
4. Refunds and Exchanges
- Refunds: Once we have received and inspected the returned item(s), we will process a refund to your original payment method. Please allow 3 business days for the refund to appear on your account.
- Exchanges: If you wish to exchange an item for a different product, please place a new order for the desired item. We will process the return of the original item separately.
5. Non-returnable Items
Certain items cannot be returned or exchanged, including:
- Customized or specially ordered products.
- Perishable goods.
- Hazardous materials.
Special Considerations for International Orders
International customers should be aware of potential import duties and taxes that may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs. Additionally, some countries have restrictions on importing certain types of machinery or equipment. It is the buyer's responsibility to ensure compliance with local laws and regulations.
Contact Us
If you have any questions about our shipping or return policies, need assistance with an order, or would like to initiate a return, please do not hesitate to contact our customer service team:
ShuiNan Machinery ShuiNan Machinery, co.Ltd QuanZhou, FuJian, 362342 China support@shuinanmachinery.com +(86) 150-1314-1313
Last Updated: December 19, 2024
This Shipping & Return Policy is designed to provide clarity and transparency regarding the procedures and expectations for handling orders and returns. We strive to make the process as smooth and straightforward as possible for our valued customers.